020 8405 3552Please note we cannot access any Debt or Benefit enquires filled out on the website at present.YOU MUST NOT submit your enquiry on these forms. If you have a Debt or Benefit enquiry please use the "other issues" form and state in the box at the end what your enquiry's about. We are sorry for any inconvenience this may cause, we will try and sort this problem out ASAP.
Welfare Benefits
If you have an enquiry about welfare benefits, you may need to act without delay. In most cases, it is not possible to backdate a welfare benefit claim. If you want to challenge a decision relating to social security benefits, e.g. housing benefit, Disability Living Allowance and Income Support etc you need to contact the office that made the decision within one month. If you want to challenge a decision relating to Tax Credits (Working Tax Credits or Child Tax Credits) you need to contact the Tax Credit office within 30 days. If you want to challenge a decision on your entitlement to a community care grant, a budgeting loan or a crisis loan you have to contact the social fund office within 28 days.
You may be able to obtain an immediate answer to your enquiry by visiting the welfare benefit section of adviceguide the Citizens Advice Bureau Services online service that provides up to date independent information about your rights.
You can obtain information about welfare benefits and check your entitlement to welfare benefits from www.turn2us.org.uk. Turn2us is an independent charity that helps people in financial need to maximise their income by helping them access the money available to them – through welfare benefits, charitable grants and other financial help. You can check entitlement to benefits through their website without giving any information that identifies you.
Contact Sutton Borough CABx Service by completing the form below. You can complete it on online or if you prefer you can print it out and deliver it to your nearest branch.The information that you send will be stored on a confidential case record. We will use the information to decide how best we can help you. We will either send you information, email advice to you, arrange a telephone call back or an appointment.